Returns & Refunds
We want you to feel confident with your purchase. If something isn’t quite right, our return process is designed to be clear and straightforward.
How to start a return
To initiate a return, please email contact@norfloor.uk with your order number and the reason for your return. Our support team will provide you with detailed return instructions.
Free returns
We cover the cost of return shipping. A prepaid return label is already included in your package, so sending your item back is completely free.
60-day return period
Items may be returned within 60 days of delivery, whether the piece was not quite right or you simply changed your mind. Items must be unused, in their original condition, and in their original packaging.
Your statutory rights
Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 in respect of faulty or misdescribed goods.
No restocking fees
We do not charge any restocking or handling fees. There are no hidden costs involved.
Refund processing
Once your returned item(s) have been received and inspected, refunds are processed within 10 business days. Refunds are issued to your original payment method.
Order cancellations
If you need to cancel your order, please contact us at contact@norfloor.uk as soon as possible, before your order has been processed and shipped.
Exchanges
If you would like to exchange an item, please mention this in your return email. Exchanges are subject to availability.
Need help?
If you have any questions or need assistance, contact us at contact@norfloor.uk.
Business details
- Business name: NORFLOOR LIMITED
- Company number: 05518986
- VAT number: GB 867214804
- Registered address: 22 Wheel Forge Way, Trafford Park, Stretford, Manchester M17 1EH, United Kingdom
- Email: contact@norfloor.uk
- Phone: +44 7831 422822
- Customer service hours: Monday to Friday, 8:00am to 5:00pm GMT.